Building a strong relationship between the used car department and the service department is essential for a dealership’s success. A cooperative and productive relationship can lead to better customer service, increased sales, and improved overall efficiency. With inventory turn highly dependent on getting used vehicles front-line ready, it is a must these two departments work together as one and it starts at the top.
The link below has proven strategies to foster a strong bond between the two departments. Most of these are not new or complicated. The real discipline is in setting a plan and executing the plan weekly. A one-and-done approach is doomed to failure.
Click HERE for proven strategies to harmonize Sales and Service.